Below is a list of Frequently Asked Questions to help you choose a reference manager. Compare answers for Endnote, Mendeley and Zotero:
|What support can I get?||Ongoing support is available through Endnote.com from Clarivate Analytics. ITS can troubleshoot many technical problems. The Library provides online video tutorials and guides.||Mendeley provides support through online guides and video tutorials.||Zotero provides support through online guides and video tutorials.|
|How do I get it?||Already available on the Student Desktop. Free on application:||Create an account online and download a copy.||Create an account online and download a copy.|
|How much does it cost?||
Students: Free on student virtual desktop, free for personal licence. Staff: Free to install on any University-owned computer, free for personal device.
|What citation styles does it have?||6000+ styles including all main styles.||2000+ styles including all main styles.||2000+ styles including all main styles.|
|How many references can I have?||Unlimited.||Unlimited references up to 100 Gb of personal and shared storage.||Unlimited to the 100 Mb limit.|
|How much storage space do I get?||Limited only by the memory space you choose to commit to it.||Up to 100 Gb of personal and shared storage.||100 Mb free online, unlimited space on the desktop version.|
|Does it integrate with Microsoft Word?||Yes.||Yes.||Yes.|
|Will it work on my Mac OS X?||Yes.||Yes.||Yes.|
|Can it manage abbreviated journal names?||Automatic substitution with Journal Terms List. Must activate/install this list before previewing a reference.||Must edit abbreviations manually.||Must edit abbreviations manually.|
|Can I access my library from a mobile device?||
Yes for Endnote Basic.
iPad app available for Endnote.
|Apps for both Android and iPad available.||Apps for both Android and iPad available.|
|Does it support collaboration?||Yes but with limits.||Yes. Unlimited groups with up to 100 collaborators||Yes.|
|Can I work offline?||Yes.||Yes.||Yes.|
Is your question about a product not answered in the table to the left? Need more detail? Try these instead:
There are a number of websites that provide comparisons of reference management programs. Below are some we recommend: