Below is a list of Frequently Asked Questions to help you choose a reference manager. Compare answers for Endnote, Mendeley and Zotero:
EndNote | Mendeley | Zotero | |
What support can I get? |
Ongoing support is available through Endnote.com from Clarivate Analytics. ITS can troubleshoot many technical problems. The Library provides online video tutorials and guides. |
Mendeley provides support through online guides and video tutorials. |
Zotero provides support through online guides and video tutorials. |
How do I get it? |
Already available on the Student Desktop. Free on application: Student EndNote Application |
Create an account online and download a copy. |
Create an account online and download a copy. |
How much does it cost? |
Students: Free on student virtual desktop, free for personal licence. Staff: Free to install on any University-owned computer, free for personal device. |
Free. |
Free. |
What citation styles does it have? |
6000+ styles including all main styles. |
2000+ styles including all main styles. |
2000+ styles including all main styles. |
How many references can I have? |
Unlimited. |
Unlimited references up to 100 Gb of personal and shared storage. |
Unlimited to the 100 Mb limit. |
How much storage space do I get? |
Limited only by the memory space you choose to commit to it. |
Up to 100 Gb of personal and shared storage. |
300 Mb free online, unlimited space on the desktop version. |
Does it integrate with Microsoft Word? |
Yes. |
Yes. |
Yes. |
Will it work on my Mac OS X? |
Yes. |
Yes. |
Yes. |
Can it manage abbreviated journal names? |
Automatic substitution with Journal Terms List. Must activate/install this list before previewing a reference. |
Must edit abbreviations manually. |
Must edit abbreviations manually. |
Can I access my library from a mobile device? |
Yes for Endnote Basic. iPad app available for Endnote. |
Apps for both Android and iPad available. |
Apps for both Android and iPad available. |
Does it support collaboration? |
Yes but with limits. |
Yes. Unlimited groups with up to 100 collaborators |
Yes. |
Can I work offline? |
Yes. |
Yes. |
Yes. |
There are a number of websites that provide comparisons of reference management programs. Below are some we recommend:
Is your question about a product not answered in the table to the left? Need more detail? Try these instead: